Yesterday I planned to go to Nordstrom’s, not so much for the event, but because I had some time, a rarity on a Sunday.
I should have taken it as a sign from the full parking lot that it might be crowded.
Yes, it was.
And then, one of the most irritating things in retail.
The counters had been moved around. Kiehl’s had been moved from the center in front of the escalators, and had been replaced by Mario Bedescu, Erno Laslo, et al. You know, the lines that have a few specialty or cult products but are probably actually being given a last gasp before the store shows them the door.
And the counters were very crowded with people wanting to experience the event and the “new” offers. I went by Bobbi Brown three times to sample her new BB cream-felt it on my hand, great texture. At Clinique the rep had her hands full doing a makeover.
I finally found Kiehl’s which had been crowded onto half a counter.
This is my beef with Nordstrom’s they just don’t have enough reps at any given time. You can roll a bowling ball through on some days, and even on a day projected to be busy weekend, there still aren’t enough reps.
Go to Macy’s and there are plenty of reps – but also a bunch of floaters – who can ring you up if you know what you want. Or Neiman’s is usually staffed with someone who knows the line, but who are, like Sephora, driven by sales goals. I get that it’s all about the sales, but consultative selling will when out over being pushed anyway.
I’m just not that easily convinced to buy a product just because someone says so. I guess that’s why buying color is challenging, unless if the rep actually gives a rip and is trying to get you the right color foundation, lip or eye selection.
Anyway-I like having things stay in the same place so I don’t have to wander around.
Don’t you?
k
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