Penalized in Paradise-UPS-Clarins and Fresh

First of all, let me say that I love Clarins’ and Fresh products – most of them at least.

However, the treatment of Hawaii as a nation unto itself, is simply outrageous.

Both companies, including one or two others I have purchased items from, use UPS.

When I see free shipping offers from either company, in my dreams, I imagine that they have finally twisted the arm(s) of their UPS account executive and have succeeded where other companies have been successful.

I sent the same email to Clarins and Fresh this morning.


There are two points to make about UPS-

The negotiated rate charged to ship to Hawaii is outrageous and unreasonable – other companies are able to negotiate palatable rates – but $20, that’s too much.

UPS’ service to Hawaii customers is atrocious. Hawaii Yelp complaints about UPS are in the minus stars category.  My own UPS experience includes the driver blocking my car in my driveway, forcing me to stop and sign for a package by shoving the signing thing in my face.

The other UPS bad experience is the driver will leave packages with neighbors, who in turn leave the packages outside, because they are not aware of the contents.

It would be great if you would expeditiously review your relationship with your shipping choice.


Just to let you know, my relationships with my neighbors are fine, but one is a little “different” and that’s who UPS leaves the packages with to be left outside.

In any case, I got a call from Fresh about 10 minutes after I sent off the above email.

Seriously, the conversation only supported my observation that Hawaii customers are being treated as insignificant. “Corporate”, “We are a large company” etc. etc etc.

Et cetera

Et cetera

Et cetera

I got a generic customer service em from Clarins this am. Don’t expect any response.

I don’t know if they feel that “we are having a meeting about it” is salvo for the slight.

Maybe I’m just feeling a little salty this morning from the impending vog-but seriously, why?



Seriously? Dinged For Living In Paradise

I moved here 27 years ago.

A “beef” that Hawaii people have with ordering online is that shipping rates to Hawaii are extremely expensive.


Like we live on the other side of the world and we are often treated like we are not part of the UNITED STATES OF AMERICA.

Ridiculous to think that oftentimes the fine print on the shipping says”rates good for shipping within the continental US.”

But they don’t tell you this until you’ve given up your credit card and filled out all the proper forms.

Many times I just vote with my fingers and I hit the delete. It’s not worth it to pay the extra penalty charge US online stores pay for living in Hawaii.

I’ve ordered from companies in the UK-and seriously, I don’t pay any more coming from across the world.

It’s not like any sort of mail or package isn’t coming by air to Hawaii.  It’s not 30 years ago when we got out news on reels that were 2 weeks old by the time they got here-this foreign company aka Hawaii.

Why am I upset over this?

I recently tried to order a product from Clarins USA-when anyone else in the CONTINENTAL US orders from the .com. they are privy to many more product samples and gifts.

And, if you live in the continuous states, you get FREE SHIPPING.

But for Hawaii?

No way.

Unless you want to pay the extra shipping fee of $15 for what would fit in a small flat rate box.I’m totally willing to pay a reasonable cost-but $15 vs $5 is a big difference.

Clarins USA is blaming their contract with UPS for the exorbitant charges.

But seriously, why would a company ignore a state of 1.3 million people, 50% are female, and plus 50% are over 50 years old? Perfect target demographic for their products.

I don’t get it.

It’s time for them to negotiate their contract with UPS-it’s hard to believe they are so behind the times and not competitive.


7/3/14 – By way of update, I called Clarins customer “care” service in NYC 2 weeks ago and I have not heard any thing from them. Sad.