I moved here 27 years ago.
A “beef” that Hawaii people have with ordering online is that shipping rates to Hawaii are extremely expensive.
Like we live on the other side of the world and we are often treated like we are not part of the UNITED STATES OF AMERICA.
Ridiculous to think that oftentimes the fine print on the shipping says”rates good for shipping within the continental US.”
But they don’t tell you this until you’ve given up your credit card and filled out all the proper forms.
Many times I just vote with my fingers and I hit the delete. It’s not worth it to pay the extra penalty charge US online stores pay for living in Hawaii.
I’ve ordered from companies in the UK-and seriously, I don’t pay any more coming from across the world.
It’s not like any sort of mail or package isn’t coming by air to Hawaii. It’s not 30 years ago when we got out news on reels that were 2 weeks old by the time they got here-this foreign company aka Hawaii.
Why am I upset over this?
I recently tried to order a product from Clarins USA-when anyone else in the CONTINENTAL US orders from the .com. they are privy to many more product samples and gifts.
And, if you live in the continuous states, you get FREE SHIPPING.
But for Hawaii?
Unless you want to pay the extra shipping fee of $15 for what would fit in a small flat rate box.I’m totally willing to pay a reasonable cost-but $15 vs $5 is a big difference.
Clarins USA is blaming their contract with UPS for the exorbitant charges.
But seriously, why would a company ignore a state of 1.3 million people, 50% are female, and plus 50% are over 50 years old? Perfect target demographic for their products.
I don’t get it.
It’s time for them to negotiate their contract with UPS-it’s hard to believe they are so behind the times and not competitive.
7/3/14 – By way of update, I called Clarins customer “care” service in NYC 2 weeks ago and I have not heard any thing from them. Sad.